Customer service

High-quality watches are complex instruments that are perfectly suitable for everyday use. However, they should be handled with attention and care so that they can be enjoyed for many years. Our service centre will be happy to advise you.

Why does a watch need servicing?

As with all precision instruments, a watch should be regularly serviced by an officially certified customer service centre so that it continues to function perfectly – as one would do with a car. After all, each second that your watch ticks is a moment of precision and performance. The frequency with which a watch should be serviced depends on the model, climatic conditions and the habits of the wearer. As a rule, a general service is recommended every three to four years.

Servicing Rates

This Certina servicing price list gives you an idea of approximate servicing costs: these are the prices in use in the official Certina service centres of the Swatch Group AG. Our independent Certina partners are not bound by these price recommendations and may adjust them as they see fit.

Find out more about servicing rates
Find a customer center

To have your watch repaired or serviced, please contact an official Certina service centre or an authorized Certina dealer.

Enter the serial number engraved on the case back of your watch, and find the right user's manual for your watch model.

There is a 24-month warranty on all Certina watches valid from the date of purchase, in accordance with the general warranty terms and conditions. This also covers general repairs.

FAQs / Queries

Do you have a question for Certina? Here you will find our answers to the most frequently asked questions we receive. If you don't find the answer you are looking for, please send us your query using the contact form.

Customer Service Commitment

As a renowned watch brand, Certina's reputation was built on a long tradition and the highest standards of quality. For this reason, Certina only uses the finest components and materials. Our objective is to improve the already high level of customer service, on a worldwide scale. Customers can expect a complete, efficient service characterised by a high degree of quality and innovation. As such, customer service is a vital component of Certina's international marketing strategy, and major ongoing investment is made to ensure continuous development in this area. Complete customer satisfaction is key for Certina. Therefore, all watches are guaranteed for 24 months from the date of purchase, in accordance with the general terms and conditions of our written warranty. 

Certina accepts no responsibility whatsoever for any watch or other product bearing the Certina name, trademark, logo or symbol, which was not purchased from an authorised dealer. 

Certina's global customer service representatives have been carefully selected, trained and accredited. They are committed to ensuring that customers around the globe benefit from excellent customer service. Certina aims not only to fulfil, but rather to surpass the expectations of its customers and therefore, should Certina's customer service department be unable to fulfil these expectations, Certina HQ can be contacted directly.