Customer Service Commitment
As a renowned watch brand, Certina's reputation was built on a long tradition and the highest standards of quality. For this reason, Certina only uses the finest components and materials. Our objective is to improve the already high level of customer service, on a worldwide scale. Customers can expect a complete, efficient service characterised by a high degree of quality and innovation. As such, customer service is a vital component of Certina's international marketing strategy, and major ongoing investment is made to ensure continuous development in this area. Complete customer satisfaction is key for Certina. Therefore, all watches are guaranteed for 24 months from the date of purchase, in accordance with the general terms and conditions of our written warranty.
Certina accepts no responsibility whatsoever for any watch or other product bearing the Certina name, trademark, logo or symbol, which was not purchased from an authorised dealer.
Certina's global customer service representatives have been carefully selected, trained and accredited. They are committed to ensuring that customers around the globe benefit from excellent customer service. Certina aims not only to fulfil, but rather to surpass the expectations of its customers and therefore, should Certina's customer service department be unable to fulfil these expectations, Certina HQ can be contacted directly.